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FAQ

FREQUENTLY ASKED QUESTIONS

Are you real manufacturer or just trading company ?

 

We are 100% original manufacturer and supplier of thermal imaging cameras with in-house production line and robust R&D team

Most of Dianyang products are CE, ROHS and EMC approved, the quality are trustworthy and widely recognized by our customers.

Welcome global customers to visit our factory for a firsthand look at our production line and quality control systems..

 

 

 

 
 

 

 
 

 

 

 

What is your delivery time ?

 

Generally to say, the delivery time will takes around 3 to 10 working days.

And, we prepare goods and arrange production after customer's payment arrived. 

 

 

 

 

 

 

 

What is your payment terms ?

According our company policy, currently we accept 100% T/T payment in advance. 

 

 

 

What about your after sales services ?

Dianyang provide standard 12 months warranty, in case of any quality defect, we would replace new unit for free. 

Moreover, apart from the standard warranty, we also provide extended warranty time with extra charge.

 

 

Do you sell to end users also ?

Yes, we supply products to worldwide customers including distribution and direct end user sales. 

 

 

 

Is my payment safe before delivery ?

Dianyang is a accredited national high-tech company with registration capital more than 5 million Chines Yuan.

Each business deal with us will be transparent and guaranteed by Chines laws. So, your payment will be very safe.

Is the software included in the price ?

Of course, the price we offer already include software, and no extra charge. 

In addition, we will keeping to upgrade the software to better serve our customer's demand.

 
What is thermal imaging technology?

In short, thermal imaging is the process of using the temperature of an object to produce an image. Thermal camera work by detecting and measuring the amount of infrared radiation that is emitted and reflected by objects or people to visually render temperature. A thermal camera makes use of a device known as a microbolometer to pick up this energy just outside the range of visible light, and project it back to the viewer as a clearly defined image.

 

 

 

 

 

 

What is that clicking noise?

Don't worry, the noise your camera makes while you are shifting it between different fields of view.

The noise you are hearing is the camera focusing and calibrating to achieve the best image effect.

Does the thermal camera need calibration again in the future time ?

In fact, we had calibrated each thermal imaging camera precisely and carefully before shipping, so there is no need to further calibrate afterwards.

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